The Etiquette of Retail Ambassadors
The Shop Inspector Academy of retail excellence.
Contact The Shop Inspector CLICK HERE Tel 07761950724
09.30 - 10.00 Coffee, course objectives and introductions
10.00 - 11.00 Greetings and fond farewell
(understanding greetings in all major major languages as well as how important body language is)
11.00 - 11.15 Coffee Break
11.15 - 12.00 Shop Etiquette
(How to conduct yourself both with staff and customers while you match needs with add ons and close sale)
12.00 - 13.00 Customer Service with empathy politeness and respect.
13.00 - 14.00 Lunch
14.00 - 15.00 Team work Etiquette and coaching
(How to engage with colleague to get the best from a team and enjoy the success it brings to the business)
15.00 - 15.15 Tea Break
15.15 - 16.00 Till Procedures Etiquette and how to be that great ambassador as the last great memory of their visit.
16.00 - 16.30 Recap with ongoing support with actions ongoing.
Etiquette handouts to practise what's learnt.
Retail Etiquette 3 Hour Workshop.
This is designed for new employees and startups with online follow up with optional coaching from The Shop Inspector covering
Greetings and fond farewell.
Selling additional services.
Selling to multiple customers.
Greetings and fond farewell in all major languages.
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#theshopinspector #shopshare #shopshareuk
CLICK HERE to register your interest.
Contact Ric The Shop Inspector CLICK HERE